The Top Five VoIP Features
Erica
VoIP, Voice over Internet Protocol, is a form of communication in which voice signals are converted to digital data and transmitted over the internet. VoIP has been around for over a decade now, but it’s still gaining popularity. Stats show that 61% of businesses with traditional phone systems adopt VoIP phone systems at the end of their contract. So, it is not surprising that so many people are turning to this service as the rates have remained competitive with traditional phone companies and the enhanced VoIP features are so attractive.
Furthermore, what are some of the most popular features in today’s VoIP systems? Here are five of them:
Virtual Auto Attendants
An auto-attendant, also known as a virtual receptionist, is a good way to ensure you and your staff maximize productivity in an increasingly busy world. The automated greeting provides an immediate response to incoming callers, quickly and automatically routing to the appropriate department. An automated voice when someone cannot answer the phone prevents dropped calls.
Call Blocking
The need for VoIP call blocking is becoming a necessity with the increase in phone scams, robocalls, etc. The increase in spam incidents has led to an increase in companies providing services to block these annoying calls. Additionally, you can utilize this feature to prevent any other specific callers.
Call Routing + Transfer + Forwarding
Call routing is another top VoIP feature that allows you to easily route calls the way that works best for your business. You can set up call routing based on location, time of day, department, or any number of other factors that may matter to your company’s needs. This allows your phone system to automatically route calls without you having to manually do so. This not only reduces call duration but also reduces overall call wait times.
Video Conferencing
VoIP video conferencing is an excellent way to stay in touch with your team members. Whether you are meeting new clients, collaborating with vendors, or sharing ideas with colleagues, this innovative technology can help you do it all without ever leaving the office. This convenience ensures you and your clients are always on the same page.
Looking for video conferencing options? Start by comparing solutions from companies like Vonage or Zoom.
Unified Communications (UC)
Unified Communications is the process of combining all communications tools into one seamless experience. One central system for phone, voicemail, email, instant messaging, and video conferencing can save you time and money. A complete, integrated approach to customer care is possible with a cloud phone system. It integrates with your favorite CRM tool, bookkeeping software, and other business applications. This setup is perfect for call center environments. This is the reason why UC is proven to increase productivity and improve overall customer service and experience. (Aberdeen)
Do you need help finding a VoIP service? We’re here to help. Fill out this form to receive up to five cloud-based phone system quotations at no charge to you.
Interested in learning more about ClarkeBoone’s services? We’d love to speak with you! Email us at hello@clarkeboone.com and a member of our team will be in touch to address all of your questions.
